Booking confirmation

Every reservation must be confirmed with a credit card number.
From 6 nights’ stays and/or more than 4 rooms, a deposit will be required: 30% of the total stay amount will be asked.

 

Cancellation or no show
*For stays of less than 6 nights and/or less than 4 rooms : their is no fees if canceled 3 full days before 10pm, otherwise their is 1 night charged per day considerated as too late.

For reservations longer than 6 nights and/or more than 4 rooms : in case of cancellation between 3 and 7 days prior arrival: the hotel will keep the total amount of the deposit for a next stay within 6 months (from the written reception of the cancellation). In case of cancellation within 3 days prior arrival, the hotel will keep the deposit.

*In case of cancellation on arrival date, no show or shortened stay, the client accepts to be charged of the total amount of the initial stay on the given credit card.

*Hotel gift vouchers : the conditions here above will be applied and will be deducted from the initial value of the gift voucher.

 

Payment

Accepted payment methods: chèques vacances, credit cards (Visa and MasterCard), and cash (maximum €1,000). Amex are not accepted.

Payment is made on site, except for non-cancellable and non-refundable reservations. In this case, the client agrees that the total amount of the stay will be charged.

For any third-party payment arrangements, please contact us.

 

Arrival time

Every reservation is maintained up to 6pm. Thank you to contact us in case of late arrival.
Your room is available from 3 pm on arrival date.

 

Departure time

Check-out is before noon.

 

Restaurants « Bistrot du Bac » and « Les Trois Rochers »

We advise you to book a table in advance. Without prior booking, a table is not guaranteed.

 

Animals

Animals are allowed at the hotel (15€ per day per animal). They have to be kept on a lead. However, they are accepted in the restaurant.
Damages noticed after departure will be charged on the credit card .

 

Tobacco

The hotel is entirely non-smoking. Smoking in the rooms is strictly forbidden. In case of damages caused by cigarettes or inability to rent the room, we will charge 50% of the night rate as compensation.

 

Parking

Their no parking, in front of the hotel it is a walk way.

 

Consumer Code
We recall the possibility for consumers to contact the MEDIATEUR DU TOURISM ET DU TRAVEL in the event of a conflict related to your service.
In order to meet this obligation imposed by the Consumer Code, « After contacting the establishment’s customer service and in the absence of a satisfactory response within 1 month, the consumer can contact the Tourism and Travel mediator, whose contact details are given below:
Postal address: Tourism and Travel Mediation
BP 80 303 75 823
Paris Cedex 17
Website: www.mtv.travel »